Profish recognized for excellence!
May 5, 2010 – Avendra, the hospitality industry’s leading procurement services provider, is proud to recognize 49 suppliers for outstanding performance on its 2009 Meet the Truck audits. We recognize Oceanpro Industries Ltd t/a Profish as one of those 49! Congratulations Profish - excellent job!
Meet the Truck audits are one of the unique ways Avendra helps ensure that food and beverage deliveries made by contracted suppliers meet a wide range of Avendra requirements. The process involves an Avendra Quality Assurance professional coordinating a site visit at a customer location on a day they are expecting multiple supplier deliveries. Suppliers are not informed of the planned audit. At the time of delivery, Avendra rates suppliers on their order fulfillment, trailer, load, product integrity and overall performance. All criteria are equally weighted, and suppliers that do not receive a perfect score are provided feedback to help ensure their continued improvement.
“The Meet the Truck concept is core to Avendra’s comprehensive approach to supply chain management,” said Ed Thompson, vice president of Quality Assurance for Avendra. “We have multiple check points set up throughout the product lifecycle process – at manufacturing plants, at distribution centers - and through the Meet the Truck program we provide an extra level of oversight at the customer’s loading dock. We want to make sure the distribution process is working properly. Is the order complete? Did the truck show up when it was supposed to? Was the truck in the condition it should be? Was the driver professional and were products unloaded properly? This extra effort helps ensure customers get what they ordered, at the quality level and in the timeframe they expect.”
In 2009 Avendra’s Quality Assurance team conducted 692 Meet the Truck audits at 225 customer locations, including: hotels, golf clubs, airports, colleges and restaurants. These audits were in addition to the 481 supplier audits overseen at Avendra manufacturers’ and distributors’ facilities.