Changes To Our Policy
The practices and policies contained in this Policy are subject to change and may be modified by Profish at any time. Any such material changes will be communicated through the Site and will be applied only to information collected on a go-forward basis. For this reason, Profish encourages you to review this Policy each time you visit the Site. The terms in this Policy replace all previous notices or statements with respect to the same subject matter.
Types of Information We Collect
Your privacy is important to us. Profish respects our customers and understands their concerns about the use and security of personal information.
Types of Information We Collect
We may collect the following types of information: your name, home address, email address, telephone number, mobile phone number, geographic location and other demographic information, mobile device information, site traffic information, , current and historical purchase and order information. We may track what site you came from, or what site you visit when you leave us. We may track your use of the app. We may collect audio and visual information.
With regards to credit card information, we do not take the information onto our site or in our database at any time. This data collection is completed by authorize.net, click here.
How Profish Collects Your Information
We receive information from and about you in a variety of ways, for example, when you:
- Make a purchase of product or gift cards via telephone, mail, online, or in our retail stores
- Seek a refund or replacement.
- Set up a personalized profish.com account.
- Sign up to receive promotional emails or text messages.
- Correspond with our Customer Service department.
- Access our social media pages.
- Click on sponsored links or third-party advertisements.
We may receive information about you from public sources or third parties. For instance, we may obtain data from other companies, including data brokers, to enhance our existing customer information. We receive information from social media platforms and business partners, including online advertisers and co-sponsors. We gather information about gift recipients for whom you place an order.
Cookies & Similar Technologies
How We Use Your Information
- to process purchase or refund transactions
- to improve our marketing and promotional efforts
- to statistically analyze site usage
- to improve our content and product offerings
- to customize Site content, layout, and services
- to evaluate your personal interactions with us to enhance your shopping experience
- to communicate with you
- to diagnose problems with our servers
- to manage and enhance the Site
- for security purposes
Our website analytics partners use this data in an aggregated format to determine how visitors use our Site so we can improve website experiences. In addition, we use this information to better serve you with appropriate and relevant marketing offers.
As part of your business relationship with Profish, you will be asked to supply us with your postal address and/or phone number. Regardless of whether this is a wired or wireless phone number or whether this number is listed on the Do-Not-Call Registry, you consent to being contacted by Profish (and/or its designated agents) at this number, for any purpose (including sales, marketing and promotional offers) and by any means (including autodialed or prerecorded voice calls and text messages made with an automatic telephone dialing system). In this regard, you specifically acknowledge and understand that you may incur, and will bear sole responsibility for, charges related to these incoming calls or messages.
You may also receive periodic mailings from other reputable companies. Your consent to receive such communications is not a condition of purchasing any property, goods, or services from Profish. If you would rather not receive such calls or mailed offers, just login under My Account to change your Contact Preferences. If you do not have an account, you may call or write to let us know your preferences. See the Contact section at the end of this Policy.
Security & Storage
Our website is hosted by HostGator. We DO NOT STORE any credit card or credit card related information on any part of our site.
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We take several steps to protect the information we have about you, including but not limited to the following:
- Access to your information is controlled by strict physical, electronic, and managerial procedures designed to help prevent unauthorized access and to maintain data security. These safeguards vary based upon the sensitivity of the information that we collect and store.
- We update and test our technology on a regular basis in order to improve the protection of customer information.
- Profish partners with reputable outside vendors to serve relevant advertising to our customers on other sites on the web. When these partners log the information coming from our Site, we authorize how that data may and may not be used. This information is anonymized and no personal identifying information is transferred from Profish
- We require outside companies and independent contractors to whom we provide customer information for marketing, servicing, or processing purposes to restrict the use of the information to those purposes and we prohibit independent or unauthorized use of such information. Third-party service providers are required to implement and maintain security procedures. They must promptly notify us of any data breach, share information regarding the breach, and cooperate with us to resolve the breach and provide notification thereof, as required by law.
You play a significant role in protecting your information. After registering on our Site, you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.
Although we will take reasonable security precautions regarding your personal information, because of the open nature of the Internet, we cannot guarantee that any of your personal information transmitted to or from Profish will be free from unauthorized access or disclosure.
Because Profish is a purveyor of perishable food products, we must retain data on sales transactions for an extended period of time in order to facilitate any claims or recalls. If you refuse to provide your data to facilitate a transaction, we reserve the right to refuse and reject any attempt by you to make a purchase.
Children Under 13
We do not knowingly collect or use personal information from children under 13 without containing verifiable consent from their parents. We have no way of distinguishing the age of individuals who access our website, and so we carry out the same Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.
You have the right to request information about your information that we collect. You have the right to object to any processing of your data beyond that necessary to facilitate a purchase or refund transaction, or a product recall. You have the right to object to our use of your information in our direct marketing efforts. You have the right to correct or update your information. If we have your information by virtue of your consent, you have the right to withdraw consent. You have the right to request that your information not be sold.
How To Contact Us
To update your information, please contact us by telephone 1-800-967-9726 or by email at firstname.lastname@example.org.
Our mailing address:
Profish - Customer Service
1900 Fenwick Street NW
Washington DC 20002