What Can be returned?

All Fresh Fish items are considered final at the time of delivery. Any return must occur immediately upon receipt. For all other items, the following rules apply:

We at Profish will accept any item for return, so long as it was purchased within the past 24 hours and it is in its original package. The product can be returned for either a credit against your account or a direct refund applied to the credit card and we have been notified that there is a defect. For any questions, an email can be sent to returns@profish.com. or a call at 800-967-9726.

Please note – with seafood there are inherent situations which can not be avoided and we forewarn all customers that such occurrences WILL NOT be valid for credit, nor does ProFish as the re-seller of some and processor of others make any warranties, express or otherwise as to the following conditions:

1. Shells in CrabMeat – we can NOT guarantee that Crabmeat will be SHELL FREE – for any size and shape – Jumbo Lump, Jumbo, Lump, Backfin
2. Fish Bones – no matter how good a cutter, fish bones by nature can be small and difficult to ascertain in terms of location within the fish flesh, thus we can not and do not guarantee that the fish purchased from ProFish is 100% free of bones.

 

When must it be returned by?

For Fresh items at the time of delivery, given back to the driver for return.

For all other items, upon the next available delivery date for your account – if home delivery this could be only certain days, for wholesale customers, this should be the next day. Regardless an immediate phone call or email notification must be sent to returns@profish.com.

 

Where do Items need to be returned?

All items should be given to your regular driver or his/her substitute on a particular day. When giving a returned item, the driver should give you a receipt for that return – this document is important for tracking purposes should you not receive the credit on your statement, having this document helps identify where we should seek an explanation.

 

How do customers return items?

A customer must notify ProFish of the intended return immediately and a sales representative will be In touch. Our credit policy requires that an item being returned must be in the same condition as its sale and must have been maintained in the proper refrigeration while awaiting physical return.

In some instances, the customer may be told to discard the product, if this occurs a credit number should be provided by the Profish Representative at the time of instructions.

 

Shipping fees

These are not refundable under any circumstances.

 

Credit for returns

When a return is accepted by Profish, either a credit will for future purchase or a credit against the payment method occur within 24 hours.

 

Is there a store option?

Yes, you can return the product directly to ProFish, located at 1900 Fenwick Street NE, Washington DC 20002 – please call in advance to ensure someone is on-site to receive your return.

 

Packaging material return policy

All packaging can be returned to the driver at any time. As seafood is often packaged in Styrofoam, ProFish is equipment with an environmentally friendly solution to the styrofoam. We use state of the art technology to reduce the styrofoam to its basic state and prepare for re-use in other applications. Check out why as Styrofoam Mom Miriam Ginardi explains it to us!